Refund & Cancellation Policy

Last updated: 31 August 2026 · Version 2.1

Important: please read before purchasing. Your appointment search begins immediately upon payment, at your express request. That request lets us begin during the 14-day cancellation period, but it does not by itself remove your right to cancel. If you cancel before full performance, a proportionate charge may apply for work already supplied.

1. Immediate Service Commencement

When you purchase a Greece Visa Alerts Cancellation Finder search, we begin work immediately upon successful payment. This normally happens within seconds of your payment being processed.

By completing your purchase you:

expressly request and consent to the immediate commencement of the service;
acknowledge that we begin incurring costs to provide the service immediately;
acknowledge that a proportionate charge may be payable if you cancel after work begins;
confirm that you understand the right to cancel is lost once the service is fully performed; and
confirm that the route, city, destination, dates and applicant details you supplied are correct.

This request is recorded against your order at the moment of purchase, together with the exact wording displayed to you, the date and time, your IP address, your device information and the version of this policy then in force. We retain that record as evidence of the agreement.

2. Cancelling After The Service Has Commenced

If you cancel after the search has started but before it is fully performed, we may retain or charge a proportionate amount for the service supplied up to the time you told us to stop. The calculation will reflect work actually carried out and the total price agreed at checkout.

This is because we incur immediate and continuing costs to deliver the service, including:

Order setup and validation: we validate your order, configure your route and prepare your search profile;
Route research: we confirm the correct provider, application centre and appointment process for your specific route;
Staff checking time: team time is allocated to checking the official provider for appointments matching your preferences;
Infrastructure: server time, bandwidth, secure storage and system maintenance are consumed from the moment the service begins;
Communications: email delivery, alert handling and support capacity are reserved for your order.

These activities help evidence the proportion of the service supplied. They do not automatically make the full order price non-refundable at the moment work starts.

3. The 14-Day Cancellation Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would ordinarily have 14 days to cancel a service bought online.

Regulation 36 provides that a trader must not begin supplying a service during that period unless the consumer makes an express request. It also provides that the right to cancel is lost once the service has been fully performed, where performance began at the consumer's express request and with the consumer's acknowledgement that the right would be lost.

Our checkout obtains both. By completing your purchase you explicitly acknowledge and agree that:

you want us to begin the service immediately and without waiting;
you understand that a proportionate charge may apply if you cancel after work begins;
you understand that the right to cancel is lost only once the service has been fully performed; and
you acknowledge that full performance after your express request ends the statutory cancellation right.

Nothing in this policy affects rights that cannot lawfully be excluded, including where we fail to supply the service with reasonable care and skill.

4. When A Refund May Exceptionally Be Considered

Refunds or adjustments are reviewed in the following circumstances:

Cancellation during the statutory period: the service has not been fully performed; any deduction is limited to the proportion of service already supplied;
Service failure within our control: we are wholly unable to provide the service because of a fault on our side. This does not include provider website changes, provider outages, queue systems, appointment scarcity or any other third-party issue;
Duplicate payment: you were charged more than once for the same order, in which case we refund the duplicate;
Incorrect charge: you were charged an amount other than the price displayed for your order.

All requests are reviewed individually against our order, consent and activity records. Nothing in this policy limits a remedy or refund required by law.

5. What Counts As Delivery

The service is delivered when we provide checking and alert coverage for your route across your search period, or when we send you an alert for an appointment matching your preferences, whichever occurs first.

The service is fulfilled regardless of whether:

you are able to act on an alert before the appointment is taken by someone else;
you miss, ignore, delete or cannot receive an email we send;
no suitable appointment becomes available during your search period, which is outside our control;
the official provider changes its process, availability, rules, website, fees or centre locations;
you change your travel plans, no longer need the appointment, or book elsewhere;
your visa application is refused, delayed, withdrawn or no longer required; or
you supplied incorrect route, contact, date or applicant details.

Appointment availability is controlled entirely by the official provider. We do not sell, hold, reserve or allocate appointments, and we cannot guarantee that any will appear.

6. Fees Not Covered By This Policy

Our fee covers the Greece Visa Alerts search service and appointment updates by email and SMS. SMS is sent where available. Official visa fees, provider service fees, biometric fees, courier fees, travel costs, document costs, translation costs and any other third-party charges are not included in our fee, are never received by us, and cannot be refunded by us.

7. Chargebacks And Payment Disputes

If you have a concern, contact us first at [email protected].

If you raise a chargeback or payment dispute, we will respond with the records held against your order, including your acceptance of these terms, your express request for immediate service start, the exact consent wording displayed to you, the date, time, IP address and device information recorded at checkout, and the checking and communication activity carried out on your order.

Raising a chargeback does not suspend these terms. We may decline to provide further services to any account where a chargeback has been raised in respect of a service that was supplied. We will not contest genuine fraud, duplicate charge or clear billing error claims where the evidence supports them.

8. Data We Hold To Provide The Service

To run your search and to evidence it we collect and retain the route and preference details you supply, your contact details, your consent records, and a log of checking and communication activity on your order. This information is necessary to perform the contract between us and to defend a payment dispute. It is described in full in our Privacy Policy.

9. Stopping Your Search

You may tell us at any time that you do not wish us to continue checking, and we will stop. If you exercise a statutory cancellation right before full performance, we calculate any proportionate charge for service already supplied and refund any remaining amount due.

10. Changes To This Policy

We may update this policy. The version in force at the time of your purchase is the version that applies to your order, and that version is recorded against your order at checkout.

11. Contact

Refund queries: [email protected]. Please include your order reference and the email address used at checkout. We aim to respond within 2 working days.

In plain English: we start work the moment you pay because that is what you ask us to do. Starting immediately does not by itself end the 14-day cancellation right. If you cancel before the service is fully performed, we may deduct a fair proportion for work already supplied. Once the service has been fully performed after your request and acknowledgement, the cancellation right is lost.

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